KLM
Optimisers and big data
As the Service Design lead in the Operation Decision Support unit, it was my responsibility to improve the flow and usability for the optimisers. Optimisers support KLM staff in complex and often urgent decision-making processes. Working on optimisers means working with the latest (big) data technology. Laying the foundation for granular user insights, and structurally collecting feedback was part of this challenge. In a fast paced environment, being pragmatic about the balance between research and solutions was imperative.